App Name: Travia – Smart Travel & Courier

Developer: Travia Connect
Contact Email: travia.connect1@gmail.com

Privacy Policy

Travia ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Travia – Smart Travel & Courier mobile application ("App"). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Full Name
• Email Address
• Mobile Number
• Profile Photo (optional)
• Date of Birth (if provided)
• Gender (optional)
• Government ID or KYC documents (if required)
• Vehicle details (for travelers/drivers)
• Payment information (processed securely by third-party payment providers)

Location Information

To provide ride sharing and parcel delivery services, we may collect:

• Current GPS location
• Pickup location
• Drop-off location
• Background location (only when required for live trip tracking and if permission is granted)

Location is collected only with your permission.

Device Information

We may automatically collect:

• Device Model
• Android Version

  User Generated Content

  You may provide:

  • Ride listings
  • Parcel listings
  • Marketplace listings
  • Messages
  • Reviews and Ratings
  • Profile information
  • Uploaded images
• Device Identifier
• IP Address
• App Version
• Crash Reports
• Performance Logs

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Enable ride sharing services
• Enable parcel delivery services
• Enable marketplace services
• Show nearby rides and listings
• Process bookings
• Communicate with users
• Send notifications
• Improve app performance
• Prevent fraud and abuse
• Resolve disputes
• Provide customer support
• Comply with legal obligations

3. Location Permission

Your location helps us:

• Find nearby rides
• Display pickup and destination
• Calculate travel distance
• Improve search accuracy
• Track active trips (when enabled)

Location data is never collected without your permission.

4. Camera Permission

Camera access may be used for:

• Uploading profile pictures
• Uploading vehicle photos
• Uploading parcel images
• Identity verification
• Marketplace product images 

5. Storage & Photos Permission

Storage access allows you to:

• Upload images
• Download receipts or documents
• Save files shared through the app 

6. Notification Permission

We may send notifications for:

• Ride bookings
• Booking acceptance or rejection
• Parcel updates
• Marketplace updates
• Messages
• Payments
• Promotional announcements
• Security alerts

You can disable notifications anytime from your device settings.

7. How We Share Information

We do not sell your personal information.

We may share limited information with:

• Other users involved in a booking
• Payment gateway providers
• Cloud hosting providers
• Analytics providers
• Government authorities when required by law
• Legal authorities to protect our rights or investigate fraud

8. Data Security

We use reasonable technical and organizational measures to protect your information, including:

• Secure servers
• Encrypted communication (HTTPS)
• Authentication systems
• Access controls
• Regular security monitoring

However, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

When no longer required, your data will be securely deleted or anonymized where applicable.

10. Account Deletion

You may request deletion of your account by:

• Using the account deletion feature within the app (if available), or
• Contacting us at:

Email: travia.connect1@gmail.com

Upon verification, we will delete or anonymize your personal information, except where retention is required by law.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

12. Third-Party Services

The App may use third-party services that have their own privacy policies, such as:

• Firebase
• Google Maps Platform
• Google Play Services
• Razorpay (or other payment providers)
• OneSignal (notifications)
• Analytics services

Your use of these services is subject to their respective privacy policies.

13. Cookies and Similar Technologies

Our app may use similar technologies to:

• Maintain login sessions
• Improve performance
• Analyze usage
• Enhance security

14. Your Rights

Depending on your applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Withdraw consent
• Object to certain processing
• Request a copy of your information

To exercise these rights, contact us at:

Email: travia.connect1@gmail.com

15. International Data Transfers

Your information may be processed on servers located in different regions. We take reasonable measures to ensure your information remains protected in accordance with applicable privacy laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised Effective Date. Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Travia Connect

Email: travia.connect1@gmail.com